Refund policy

We have a 30-day return/exchange policy, which means you have 30 days from the date of purchase to request a return or exchange. Unfortunately after 30 days, we are unable to process any returns or exchanges. 

To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging (if applicable). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs to you are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee and cannot be held responsible if we do not receive your returned item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

To start a return or exchange, you can request one through your account or contact us at info@tenservings.ca. Please note that returns will need to be sent to the following address: 4945 184 Street, Surrey British Columbia V3S 0L5, Canada

RETURNS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3 to 6 business days, for the value of the item returned and any applicable taxes associated with the item. Shipping costs are NON-REFUNDABLE.

EXCHANGES: Once your exchange is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your exchange and tracking information for the exchanged item back to you.

You can always contact us for any return question at info@tenservings.ca.